FAQ: Print
Here you can find all the information on turning your BackThen memories into physical printed products for your home and those of your family and friends.
PRODUCT
How do I order prints from BackThen?
Can I order more than one print product at a time?
Should I choose prints with or without white borders?
Should I choose gloss or matte BackThen prints?
What are BackThen prints printed on?
In which countries is print available?
Can I print from my computer or the BackThen website?
What other print products can I order?
When will photobooks be available to order?
Can I order standalone frames?
I can’t find the print icon in the BackThen app?
EDITING
Does BackThen make any adjustments to my photos for printing?
Can I edit my photos before printing them?
Can I apply a black and white filter to my prints?
How do I know if a photo is going to print well?
Can I add dates or other text to individual prints?
Can I add my own personalised messages inside themed cards?
Can I choose between matte and gloss?
Can I add borders to my prints?
Can I change or cancel my print order?
PRICING
How much do BackThen prints cost?
Why do you charge the same for gloss and matte? Matte is usually more expensive.
Can I order single classic prints?
Can I order single themed cards?
I’m a VIP subscriber, why do I have to enter my bank details again?
What payment methods can I use to pay for my prints?
DELIVERY & RETURNS
Why can’t I see or track my order in-app?
How long until I receive my order?
When do I need to order my prints by in time for Christmas?
I haven’t received my order within the estimated time?
Why have my prints been sent in separate packages?
I’m not 100% happy with my prints. What should I do?
I have a question about my order, who do I contact?
If the guides on this page do not answer your questions, please visit the Support Site or email us at support@backthen.app
